Refund Policy
Our freshness guarantee and return process.
Damages and Quality Issues
At Staple Street Market, we are committed to freshness. If your order arrives damaged, spoiled, or we shipped the wrong item, notify us within 24 hours of delivery at support@staplestreetmarket.com with:
- Order number
- Photos of the product and quality issue
- Quantity affected
If approved, we will, at our discretion, issue a refund for the affected items or provide a credit for your next order.
Non-Returnable Items
Due to the nature of our products, we cannot accept returns for:
- Perishable goods (produce, dairy, meats, etc.) unless spoiled upon arrival
- Opened or used household supplies
- Clearance/final sale items
Refund Processing
Approved refunds are issued to the original payment method. Shipping or delivery fees are non-refundable except where the error was ours.
Contact
Email support@staplestreetmarket.com for questions regarding refunds.